Windows Support Engineer- Cloud Technology

Key Responsibilities

• Providing technical assistance to various service delivery support teams there by assisting to resolve technical issues.

• Providing technical assistance to external customers and helping to quickly resolve complicated technical issues. To contribute knowledge to the Knowledge Base, where possible as a pre-emptive step in the resolution of potential customer issues.

• Technical support and training - Providing the knowledge channel between the UK and India teams.

• Incidents will be raised from different supported technologies and will be passed to the second line teams. As a 2^nd line engineer you will be having skills in different technologies, and based on your expertise, you will own the incident and work towards resolving them within the agreed SLA.

Minimum Qualification and Experience

• A graduate with minimum 3+years of experience in Windows Server support and 1 year experience working in Cloud environment.

Mandatory Skills

•Hands-on Experience in Microsoft Intune, Office 365, MS Teams

•Experience with Azure cloud IaaS (Azure VM, Vnet , Subnet )

•Experience in Deploying VM from template, PS Script

•Experience in Azure AD

•Experience with GSuite / Chrome book

•Experience with Cloud Printing solutions (Printix, Papercut)

•Experience building and troubleshooting Windows 10 client OS

•Experience in Virtualization technologies like VMware/ Hyper V or Citrix Xenapp / Xendesktop

•Exposure to PowerShell scripting

•Experience in managing Antivirus products (Symantec corporate edition, Sophos)

•Experience in Backup solutions (Symantec backup exec, Windows backup, Veeam, Microsoft DPM, Azure Backup).

•Experience in ITIL process - Incident / Change / Problem management skills

Desired Skills

• Experience in Win 2012/2016 servers
• Disaster recovery
• Configuring and troubleshooting VLANs, switches, routers          
• Exposure to Apple technologies.
• Exposure to mail security concepts like Symantec mail security for Exchange, Sophos antispam.
• Familiar with Wireless technologies like Meru, Cisco ,Juniper networks, HP Aruba
• Familiar with Web Filtering solutions
• Familiar with MDM solutions

Competency Requirement

• Customer focus
• Strong diagnostic & troubleshooting skills
• Good analytical and problem solving abilities with a logical approach              
• Ability to learn and pick up new technologies
• Judgment and decision making 
• Excellent planning, organising & time management skills             
• Good communication skills, both written and verbal